Appointments

How to Book an Appointment

Appointments can be booked either in person or by telephone by ringing 020 8542 5201.

Phone lines open at 8.00am and our surgery doors are open at 8.15am each weekday.

Opening Times

The practice currently offers a range of extended hours at various times throughout the week and at weekends. Please ask at reception for further information.

When you Book an Appointment

You will be offered either an appointment for the same day or for up to four weeks in advance, subject to availability.

Each doctor's routine surgery is based on 12 minute intervals. Please inform the receptionists when making your appointment if you think that you will need a longer appointment.

We are unable to guarantee your appointment will be with your usual doctor. Patients are not obliged to only see the doctor they are registered with and may consult with any of the doctors in the surgery. We endeavour to meet patients' requests surrounding their choice of doctor but this is not always possible. 

A separate appointment is necessary for each member of the family wishing to see a doctor or nurse.

Telephone Advice

If you wish to speak to a doctor, please ask the receptionist. Urgent calls are put through to a doctor or nurse. If the matter is not urgent the doctor will call you back as soon as possible.

Our practice nurses, health visitors, district nurses and midwife may also be able to give you advice by telephone.

How to Cancel and Appointment

If you cannot keep an appointment please inform us as soon as possible by calling our dedicated cancellation line on 07902 724395.

Cancelling an unwanted appointment will allow us to assist another patient.

Home Visits

These are available for those :

• too unwell,
• disabled or frail

to come to the surgery. Whenever possible please telephone and request a home visit between 9.00am and 10.30am so that we can plan our house calls.

The receptionist will ask you to provide some details to help the doctor assess the urgency of the visit; please be willing to provide these to the receptionist.

If the matter is very urgent, please tell the receptionist and they will contact a doctor. The doctor doing visits may contact you again to discuss the need for a visit and may encourage you to come to the surgery if at all possible. They may also give telephone advice if a visit is not necessary.

Please only request a home visit for genuine reasons, not convenience or lack of transport. It is safe to bring children with temperatures to the surgery. They will be seen as quickly as possible and, if infectious, will be invited to wait in a separate area.  If you are in doubt as to whether a home visit is necessary, please ask to speak to a doctor.