We are pleased to inform you that we will soon be in a position to offer our patients the opportunity to book appointments for the Doctors online.
In addition there will also be a facility to order medication via a link to the practice and another facility to view aspects of your medical records.
We will be publishing details about how you can do this in the coming weeks.
Appointments can be booked either in person or by telephone by ringing 020 8542 5201.
Our surgery opens at 8.00am each weekday.
Monday - Friday: 8.00am - 6.30pm
Saturday: 8.30am - 11.30am
Appointments can be booked up to six weeks in advance and there are appointments available every day. If all the "on the day " appointments have been taken we will offer you a call from the duty doctor to discuss your needs, so that we can arrange an appointment for you that day, or on another or give advice or treatment over the telephone if that is needed.
If you wish to see a particular doctor you may have to wait a little longer as not all our doctors work every day; a telephone message can be left for them.
Each doctor's routine surgery is based on 12 minute intervals. Please inform the receptionists when making your appointment if you think that you will need a longer appointment.
Patients are not obliged to see the doctor they are registered with and may consult with any of the doctors in the surgery.
A separate appointment is necessary for each member of the family wishing to see a doctor or nurse
If you wish to speak to a doctor, please ask the receptionist. Urgent calls are put through to a doctor or nurse. If the matter is not urgent the doctor will call you back as soon as possible.
Our practice nurses, health visitors, district nurses and midwife may also be able to give you advice by telephone.
If you cannot keep an appointment please inform us as soon as possible on 020 8542 5201.
Cancelling an unwanted appointment will allow us to assist another patient.
These are available for those :
to come to the surgery. Whenever possible please telephone and request a home visit between 9.00am and 10.30am so that we can plan our house calls.
The receptionist will ask you to provide some details to help the doctor assess the urgency of the visit; please be willing to provide these to the receptionist.
If the matter is very urgent, please tell the receptionist and they will contact a doctor. The doctor doing visits may contact you again to discuss the need for a visit and may encourage you to come to the surgery if at all possible. They may also give telephone advice if a visit is not necessary.
Please only request a home visit for genuine reasons, not convenience or lack of transport. It is safe to bring children with temperatures to the surgery. They will be seen as quickly as possible and, if infectious, will be invited to wait in a separate area. If you are in doubt as to whether a home visit is necessary, please ask to speak to a doctor.
The Cannon Hill Lane Medical Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred for example a Practice Nurse or other member of the practice team.
The Healthcare Professional may also require a chaperone to be present for certain consultations.